Tips & Traits Of Peak Performers

LEADERS EARN RESPECT...BEFORE APPROVAL OR FRIENDSHIP!

TIP...BUILD TRUST

     Be accountable...Take responsibility

     Create an open, positive, risk taking environment

     Focus on solutions, not fault finding and assigning blame

     See unwanted results as an opportunity to improve individuals and the organization

     Don't be defensive...

     You don't have to have all the answers...Just help people find them

TIP...SET & HOLD HIGH STANDARDS

     Raise the bar...The lowest form of behavior you allow is who you are as a leader

     Blur the lines between job assignments...The mission is everyone's job

     Don't allow average behavior

     Assign and monitor all work to teach and coach using specifics

     Hold people accountable

TRAIT...CARE MORE ABOUT PEOPLE THAN RESULTS

     Manage people's attitudes before they become actions and poor results

     Don't allow people to accept average behavior

     Care enough to challenge people to get them to do what they don't want to do

     Don't overreact...Make people more important than results and the results will improve

     Teach, coach and mentor to help people grow

TRAIT...SUPPORT & VALIDATE PEOPLE

     Make taking time for people a priority

     Be respectful...Pay attention and listen

     Ask people's opinions...Pay attention and listen

     Reward extra effort...Pay attention

     Make people feel important...Pay attention

     Did I mention...Pay attention

TRAIT...EMBRACE CHANGE, MAKE IT A RITUAL

     Be a change advocate...Lead the change

     Encourage change...Ask people how they and the organization can improve

     Question everything...Never except or settle for the status quo

     Help people change to improve...When they don't, change your people

Be mindful that people will treat each other and your customers the way you treat them!